Terms and Conditions for Online Customers

 

Placing an Order

Following receipt of you order you will automatically receive an e-mail confirming what you have ordered and that we have received it. Our sales team will then process your order. Our website accepts most credit/debit cards and you can use either Protx or Paypal. Both of these methods ensure absolute security of your details.

Feel free to call us if you wish to discuss your requirements with our sales team prior to placing your order.

 

Delivery

Most of our products are in stock and will be dispatched as soon as your order is received. However if you do require immediate delivery please contact us prior to placing your order to ensure your items are in stock. Please allow a maximum of 28 days for delivery.

 

Delivery to mainland UK is free for purchases above £100. For orders below this value you will be charged £5.00. Please call for a quote for carriage to other areas in the UK or Europe.

 

The courier delivering your order will place a card through your door if you are not in at the time of call. If this cannot be delivered and has to be returned to us this will incur a charge.

 

Returns

Please contact us prior to the return of any product.

 

We are happy to repair or exchange any product if it displays a genuine manufacturing fault, within 28 days of delivery. If the product displays a manufacturing fault after this period then the manufacturers’ guarantee period will apply. Please note that accidental damage, or damage caused by general wear and tear is not covered by this guarantee.

 

Products must be returned to us. Once they have been received they will be sent to the manufacturer for inspection. They will then assess whether the fault is a genuine manufacturing fault, and if this is established then the product will be repaired/replaced and returned to you.